What is the purpose of process mapping in understanding workflows?

Process mapping serves the fundamental purpose of providing a clearer understanding of workflows. By visually representing the sequence of steps, interactions, and decisions involved in a process, individuals can gain insights into how tasks are completed. This graphical representation helps in identifying both the flow of activities and the relationships between them, which can clarify roles, responsibilities, and potential bottlenecks.

The enhanced understanding achieved through process mapping enables teams to identify areas that require attention or improvement. While identifying unnecessary steps, improving morale, or decreasing task times may be beneficial results of process mapping, the primary focus remains on clarifying the process itself. Clarity in understanding allows stakeholders to take informed actions leading to more effective and efficient workflows.